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Select any of the following to find out more:
We know that mail order can add uncertainty
about what you are buying, we want you to buy with absolute confidence.
Your statutory rights are not affected by this guarantee.
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Please do not hesitate to contact us if you have not received
your order when it is expected. Parcels sent by our Courier
Service are rarely delayed or go missing.
Do not accept any package if it appears damaged and notify
us immediately if you have refused the package. It is always
advisable to sign for goods as ‘unexamined’. In
the event of a claim against the carrier, you will need to
answer any enquiries from them or we can not accept responsibility
for compensation. The packing materials must be kept for the
carrier’s inspection.
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Please telephone us immediately if the goods arrive damaged.
A full refund, including postage costs, will be made on receipt
of the returned goods.
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You may change your mind and cancel your order at any time
from placing the order until 7 working days after you take
delivery. Your cancellation must be in writing, either by
letter or email, and the cost of returning the goods will
remain your responsibility. The goods must be returned undamaged
and capable for resale at the full price. You will receive
a full refund of the product cost within 30 days or, if preferred,
a credit towards your account. This guarantee cannot be extended
to any item that has been made to your specification, or which
is not a stock item, purchased to your special request.
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If, in the unlikely event that the wrong goods
are supplied, please telephone us.
A full refund, including postage costs, will be made on receipt
of the returned goods.
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By Card: Payment by card is not debited
until your goods are ready for dispatch. Please enter your
details carefully to ensure there is no delay with your order. Your payment will be handled by our parent company,
George Weil & Sons Ltd (how secure am I?
find out more...). The following cards are accepted
for payment:
| Delta |
Mastercard |
Solo |
Switch |
Visa |
By Cheque: If you wish to pay by
cheque, please select that option in the check-out area of the
web site and send within 5 working days. Please note
that your order will not be processed until we have
received your payment details
By Phone: If you would like telephone
us with your debit or credit card details, please select that
option in the check-out area and call us during office hours,
within 5 working days. Please note that your order
will not be processed until we have received your payment
details
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Our policy is to fill 95% of orders from stock. If we are
out of stock on any item priced over £4.95, you will
be notified and the remainder of your order will be sent as
soon as the goods are available at no additional carriage
cost.
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Orders received week days and before 12 noon will normally
be delivered within 3 working days to addresses in the UK.
Delivery time is not predictable but will be before 5.30pm,
week days. Please see below for delivery information on orders
from overseas.
If you place an order during the weekend, please allow a
further 24 hours.
UK handling & delivery charges are:
orders up to £40.00 net = £4.95
orders up to £85.00 net = £3.45
orders over £85.00 net = FREE delivery
orders over £4.95 from George Weil Society members (see
more) = FREE delivery
Please ensure that your goods can be received, or give
instructions where they can be left safely, as free re-delivery
cannot be guaranteed.
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Orders from overseas customers are welcome. You
will be advised of the delivery cost in a separate email. Please
proceed through the check out area, complete the 'notes' section
specifying a preference for either surface or airmail and provide
us with payment details.
The goods will not be dispatched until we have received a response to
our email confirming carriage costs.
VAT at the current rate is included in the prices shown on
this web site. For orders from countries outside
the EU & Channel Islands, the total order value will be
adjusted to remove the VAT. The buyer may be liable for import
tax and duty at the rate set by their government.
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All prices are shown inclusive of VAT (sales tax) at the
current rate and will be charged to EU residents using the
rate applicable at the invoice date. Non EU residents, and
residents of the Channel Islands, do not pay sales tax for
orders delivered to their residential address. The prices
within the catalogue and published on the web site are
subject to change without prior notice.
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Due to the nature of the materials we sell,
there will often be variation from batch to batch and with
the papers, between sheets. We suggest you order the
required quantity to complete a project and we will try
to match items as closely as possible. Whilst we are happy to give advice on product
use, we cannot accept liability as conditions of use are
totally outside our control.
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Contact Details
Write: |
George Weil & Sons Ltd
Old Portsmouth Road
Peasmarsh
Guildford
Surrey
GU3 1LZ |
Telephone: |
0 (+44) 1483 565800 |
Fax: |
0 (+44) 1483 565807 |
Email: |
info@georgeweil.com |
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