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PLEASE NOTE:
The new VAT
rate of 17.5% has
been applied to
this web site

Good News prices
printed in the
2010 catalogue
'The Art of
Texture & Colour'
remain the same!

 

 
Home >> ordering info

ORDERING INFORMATION

Select any of the following to find out more:

Finding Products
Colour Charts
Prices
Savings
Buying Products
Payment Options
Items out of Stock
 
Handling & Delivery Information
Overseas Customers

Product Advice
Printed Catalogue & Order Form
Terms and Conditions
Contact Details

Finding Products

You can find products by browsing through each of the sections of the catalogue within the specialist websites at Fibrecrafts, Papershed or The Polymer Clay Pit, or you can use the search facility at the top of each page.

Find out more about the product by clicking on its image or pressing 'more'.

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Colour Charts

We have created colour charts for all our colour products and although we have endeavoured to present them as accurately as possible, there will be variations depending on your monitor settings. The brightness, contrast and room conditions will all effect the colour you see. We therefore recommend that you use the colour charts purely as an indication of colour.

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Prices

All prices are shown inclusive of UK rates of VAT (sales tax) and will be charged to EU residents only, using the rate applicable at the invoice date. Non EU residents, and residents of the Channel Islands, do not pay sales tax for orders delivered to their residential address.

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Savings

You can join the George Weil Society for just £19.50 per year. Members enjoy 10% discount on all products up to the value of £500.00 per item plus free delivery (on orders over £4.95) to a single UK postal address. The offer cannot be extended to books and magazines but does include the majority of materials and equipment on this web site and can also be used when purchasing from the websites Fibrecrafts, Papershed or The Polymer Clay Pit.

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Buying Products

  1. You can purchase products across all three websites Fibrecrafts, Papershed or The Polymer Clay Pit and take your shopping bag with you between all three websites.

  2. At the product page, click the 'add to bag' button which will take you to the shopping bag. You can choose to 'continue shopping', 'update' or 'remove' the item or 'proceed to the checkout'.

  3. If you're not yet ready to buy, you can register with us and save your shopping for another day.

  4. If you are ready to place your order click the 'proceed to checkout' option to buy the product(s).

  5. At the 'registration' page either:
    • fill in your email address and password if you have previously registered, or
    • fill in the registration form (see privacy policy), now click 'continue'.

  6. Your name and address will be added automatically to the 'delivery' page. Tick the box half way down the page if delivery is to the same address or provide an alternative address. There is also a 'notes' section for any specifications you may have such as delivery arrangements.

  7. The 'confirmation' page shows your billing and delivery address(es), the ordered items and their value, discounts (if any) and delivery charges. We recommend you print this page for your records. Click 'next' if you are happy to continue.

  8. The 'payment' page tells you the total order cost and payment methods. We remind you that payment will not be taken until the order has been dispatched.

  9. You will be asked for your credit card details.  These are collected by a bank and no card information is passed to or held by us (see more about SSL Security). To prevent delay, please enter your card details as accurately as possible.

  10. When your card has been verified, you will be returned to the home page of our web site.

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Payment Options

By Card: Payment by card is not debited until your goods are ready for dispatch. Please enter your details carefully to ensure there is no delay with your order. Your payment will be handled by our parent company, George Weil & Sons Ltd (how secure am I? find out more...). The following cards are accepted for payment:

Delta Mastercard Solo Switch Visa

By Cheque: If you wish to pay by cheque, please select that option in the check-out area of the web site and send within 5 working days.  Please note that your order will not be processed until we have received your payment details

By Phone: If you would like telephone us with your debit or credit card details, please select that option in the check-out area and call us during office hours, within 5 working days.  Please note that your order will not be processed until we have received your payment details

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Items out of Stock

Our policy is to fill 95% of orders from stock. If we are out of stock on any item price over £4.95, you will be notified and the remainder of your order will be sent as soon as the goods are available at no additional carriage cost.

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Handling & Delivery Information

Orders received week days and before 12 noon will normally be delivered within 3 working days to addresses in the UK. Delivery time is not predictable but will be before 5.30pm, week days. Please see below for delivery information on orders from overseas.

If you place an order during the weekend, please allow a further 24 hours.

UK handling & delivery charges are:

orders up to £40.00 net = £4.95
orders up to £85.00 net = £3.45
orders over £85.00 net = FREE delivery
orders over £4.95 from George Weil Society members (see more) = FREE delivery

Please ensure that your goods can be received, or give instructions where they can be left safely, as free re-delivery cannot be guaranteed.

Do not hesitate to contact us if you have not received your order when it is expected. Parcels sent by our Courier Service are rarely delayed or go missing. Do not accept any package if it appears damaged and notify us immediately if you have refused the package. It is always advisable to sign for goods as ‘unexamined’. In the event of a claim against the carrier, you will need to answer any enquiries from them or we can not accept responsibility for compensation. The packing materials must be kept for the carrier’s inspection.

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Overseas Customers

Orders from overseas customers are welcome. You will be advised of the delivery cost in a separate email. Please proceed through the check out area, complete the 'notes' section specifying a preference for either surface or airmail and provide us with payment details.

The goods will not be dispatched and your card will not be debited until we have received a response to our email confirming carriage costs.

VAT at the current rate is included in the prices shown on this web site. For orders from countries outside the EU & Channel Islands, the total order value will be adjusted to remove the VAT. The buyer may be liable for import tax and duty at the rate set by their government.

Product Advice

Due to the nature of the materials we sell, there will often be variation between batches, and with paper, between sheets.  We suggest you order the required quantity to complete a project and we will try to match items as closely as possible.

Whilst we are happy to give advice on product use, we cannot accept liability as conditions of use are outside our control.

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Printed Catalogue

A copy of the 2009 George Weil Group of Companies catalogue can be ordered through this site.  It contains a selection of the most popular items across the range of companies including dyes, paints, batik equipment and fabrics, Papershed products (including handmade papers and papermaking equipment), wool, silk and cotton fibres, spinning and feltmaking equipment, yarns, looms and other weaving items as well as Polymer Clay Pit items including clays, silver clays, tools, kits and embellishments.   

Terms and Conditions

Please see the full Terms and Conditions by following the link at the bottom of this page.

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Contact Details

Write:
George Weil & Sons Ltd
Old Portsmouth Road
Peasmarsh
Guildford
Surrey
GU3 1LZ
Telephone:
0 (+44) 1483 565800
Fax:
0 (+44) 1483 565807
Email:
info@georgeweil.com