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Ordering information

Select any of the following to find out more:

Finding Products
Colour Charts
Prices
Savings
Buying Products
Payment Options
Items out of Stock
Handling & Delivery Information
Overseas Customers

Product Advice
Printed Catalogue & Order Form
Terms and Conditions
Contact Details

Finding Products

You can find products by browsing through each of the sections of the catalogue and clicking the links on the left. Alternatively, you can use the search facility at the top of the page (search tips).

Find out more about the product by clicking on its image or pressing 'more'.

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Colour Charts

We have created colour charts for all our colour products and although we have endeavoured to present them as accurately as possible, there will be variations depending on your monitor settings. The brightness, contrast and room conditions will all effect the colour you see. We therefore recommend that you use the colour charts purely as an indication of colour.

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Prices

We try to ensure that products are priced competitively and regularly price check to ensure excellent value. We guarantee that we will match the advertised price of an identical product costing over £200 (including delivery costs) and available by mail order in the UK.

All prices are shown inclusive of UK rates of VAT (sales tax) and will be charged to EU residents only using the rate applicable at the invoice date. Non EU residents, and residents of the Channel Islands, do not pay sales tax for orders delivered to their residential address.

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Savings

We are always seeking ways of making our products as reasonably priced as possible. Throughout the site you will discover the opportunity to buy more and save up to 15% on selected items, starting with natural dyes, moving on to silk scarves, through to fibres and onto yarns. Simply search for the words 'buy more & save' in the relevant craft section to discover the bargains in store.

You can also join the George Weil Society for just £19.50 per year. Members enjoy 10% discount on all products up to the value of £500.00 per item plus free delivery (on orders over £4.95) to a single UK postal address. The offer cannot be extended to books and magazines but does include the majority of materials and equipment on this web site.

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Buying Products

  1. At the product page, click the 'add to bag' button which will take you to the shopping bag. You can choose to 'continue shopping', 'update' or 'remove' the item or 'proceed to the checkout'.

  2. Click the 'proceed to checkout' option to buy the product(s).

  3. At the 'registration' page either:
    • fill in your email address and password if you have previously registered, or
    • fill in the registration form (see privacy policy), now click 'continue'.

  4. Your name and address will be added automatically to the 'delivery' page. Tick the box half way down the page if delivery is to the same address or provide an alternative address.

  5. The 'confirmation' page shows your billing address, delivery address, the items you have ordered and their value, discounts if any and delivery charges. There is also a 'notes' section for any specifications you may have such as delivery arrangements. We recommend you print this page for your records. Click 'next' if you are happy to continue.

  6. The 'payment' page tells you how you can pay and how much you will pay. We remind you that payment will not be taken until we have dispatched your order. To prevent delay of your order, please enter your card details as accurately as possible.

  7. To complete the process, click on the 'continue' button. You can then choose to 'continue shopping' or 'log out' (in top right corner).

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Payment Options

Payment is not taken until your goods are ready for dispatch. Please enter your details carefully to ensure there is no delay with your order. The following cards are accepted for payment:

Delta
Mastercard
Solo
Switch
Visa

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Items out of Stock

Our policy is to fill 95% of orders from stock. If we are out of stock on any item price over £4.95, you will be notified and the remainder of your order will be sent as soon as the goods are available at no additional carriage cost.

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Handling & Delivery Information

Orders received week days and before 12 noon will normally be delivered within 3 working days to addresses in the UK. Delivery time is not predictable but will be before 5.30pm, week days. Please see below for delivery information on orders from overseas.

If you place an order during the weekend, please allow a further 24 hours.

UK handling & delivery charges:

orders up to £29.99 net   = £4.95
orders over £30.00 net   = £2.95
orders over £75.00 net   = free delivery
orders over £4.95 from gws members*   = free delivery

*George Weil Society Members (see more)

Please do not hesitate to contact us if you have not received your order when it is expected. Parcels sent by our Courier Service are rarely delayed or go missing. Do not accept any package if it appears damaged and notify us immediately if you have refused the package. It is always advisable to sign for goods as ‘unexamined’. In the event of a claim against the carrier, you will need to answer any enquiries from them or we can not accept responsibility for compensation. The packing materials must be kept for the carrier’s inspection.

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Overseas Customers

Orders from overseas customers are welcome. You will be advised of the delivery cost in a separate email. Please proceed through the check out area, complete the 'notes' section specifying a preference for either surface or airmail and provide us with payment details.

The goods will not be dispatched and your card will not be debited until we have received a response to our email confirming carriage costs.

VAT at 17.5% is included in the prices shown on this web site. For orders from countries outside the EU & Channel Islands, the total order value will be adjusted to remove the VAT. The buyer may be liable for import tax and duty at the rate set by their government.

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, these are estimates only of the exchange rates applied to a transaction when completed. These rates are provided for information purposes only without express or implied warranty.

Product Advice

Due to the nature of the materials we sell, such as paints, dyes and fibres, there will often be a variation in the end result. We suggest you:

  • order enough materials to complete a project i.e. fibres for spinning a quantity of yarn

  • keep notes of times, temperatures and techniques and ideally, a record book

  • it always advisable to sample before starting your project

Whilst we are happy to give advice on product use, we cannot accept liability as conditions of use are totally outside our control.

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Printed Catalogue

A copy of the 2008 Fibrecrafts catalogue and order form can be ordered through the site or downloaded as a PDF in sections. Please click here for further information.

Terms and Conditions

Please see the full Terms and Conditions by following the link at the bottom of this page.

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Contact Details

Write:
Fibrecrafts
Old Portsmouth Road
Peasmarsh
GUILDFORD
Surrey
GU3 1LZ
Telephone:
0 (+44) 1483565800
Fax:
0 (+44) 1483565807
Email:
sales@fibrecrafts.com

 

 

 
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